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TV Repair FAQ How much will it cost to repair my TV? How much will it cost to repair my repair TV? Difficult question. It depends on many things. A rough guide is provided here but the easiest thing to do is give us a ring with the make & model and what the fault is and we will try to give you a better idea. What we really need to do though, is get your set into our workshop so we can give you a proper diagnosis and cost. This does not mean any commitment on your part whatsoever. TopMy LCD/Plasma screen has broken. Can you repair it? This has now become our No.1 question. The answer is a little complicated. Plasma: No. Screens are not available at sensible prices, therefore, the set will be uneconomical to repair. LCD: Yes. Some screens can be affordable but it really depends on what screen the manufacturer has used. Very few companies use their own screens and they do not relate to the model number. Because of this, the set has to be stripped down to find out which screen has been used. Only then can availability and price be determined. Top Do you repair any make/type of equipment? Sorry but no. We only repair Plasma & LCD Televisions. We also can not repair Dell products as info and parts are not available, even to them! Top I am looking for info on how to repair my TV myself. This is not the right site for you. Please do not even think about it unless you are a qualified TV Engineer. There is usually a label on the back of your TV saying that "Only a qualified engineer should open this set." It is there for a very good reason. Very dangerous voltages can be present even with the set turned off! Most repairs will cost you less than a new a tyre for your car, is your life worth so little? Top I am not certain whether to repair my equipment or just buy a new one? This is the 2nd most common question we are asked. Firstly, it does not benefit us to repair an item at excessive cost to you, you will never call back and we need to maintain our excellent reputation. Secondly, we dont do anything without your approval. We will always discuss the fault and cost with you before you are presented a bill. Thirdly, we will give you an honest opinion as if it were our own equipment taking into account age, condition and estimated cost of repair, as to whether to recommend repair or replacement. If we can repair for less than half the cost of replacement and guarantee the unit, then we feel that weve provided a service for you that you will be happy with. For example; an LCD TV that produces sound but no picture usually costs around £100 to repair. If the set is a throwaway food chain TV then is going to be written off. If, however, it is of a good make and replacement would cost you £300 - £400 then it is well worth repairing. Top Can you install/set up my new equipment for me? No but we can recommend T J Cooper Communications who cover a fairly large area around Maidstone. Contact them directly on 01634 241824 Top I have a fault on my Plasma/LCD TV, now what? Easiest thing to do is to phone us and explain the problem. Please have the Make & Model of the unit you have a fault with. This will give us a chance to look it up on our database and hopefully, we will be able to give you an idea of the cost of repair. If not, we will have to look at the unit and phone you back with a diagnosis and price. However, please note that a deposit is required if we inspect your equipment. For further information, see our Price Guide. Top Do you charge for estimates? No but unfortunately we do need a deposit on Plasma TV's. Our charges can be found on Price Guide which will also give you some idea of the total cost of repair. The deposit is not a separate inspection fee. It is taken off your final bill if you decide to go ahead with the repair. Written estimates that are required for insurance purposes are charged @ £48.00 inc VAT which is usually refundable from your insurer. Top How long will the repair take? This depends on the fault. If we can, we like to turn around jobs in 24 - 48 hours. Parts not in stock, means a few days delay. Occasionally, parts have to be obtained which are 'out of stock' with our suppliers / manufacturers, in which case we will keep you informed of the likely repair date. Top Can you repair my equipment at home? Sorry but no. We only repair at our workshop as we are not geared up for home visits. Top If you collect my unit, do I pay an extra call out fee? We do not usually offer a collection/delivery service. We will however, try to help people who can not bring their set to us. We do not charge for this if you live close by. Top Do you guarantee the repair? Yes. Usually a three months warranty is given but only on the specific repair that has been carried out. Occasionally, the term may be shorter or longer depending on the parts used. This will be confirmed when your set is repaired.
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