info2   Coronavirus update and how it affects us.

You can still buy items from us online and we will send out orders as soon as possible.
We can now only guarantee same day despatch for orders made prior to 1pm.

Royal Mail is currently experiencing delays on all deliveries and are prioritising 1st Class.
UK Next Day (PO Special Delivery by 1pm) has been extended to 9pm next working day.
At present, there are long delays with UK 2nd Class & European post.

Our workshop is still open but there may well be delays in repairs if we do not have the relevant part in stock. We will try our best to inform you of a repair date if this is the case.
Please call us first so we can explain how we can work safely.

Updated 08/07/2020

What you should know before you buy!

Can anybody purchase?

Yes but our internal parts are intended for professional engineers and sold on a business to business basis. This means that we are not duty bound by law to accept any returns for unwanted parts. As an individual, you may still purchase from us but this is dependant on your own technical skills as parts are non-returnable due to misdiagnosis of the fault.
Please see our Terms & Conditions for more information.

Other items such as cables, external power supplies, chargers etc are covered by our 14 day money back guarantee as laid out in statutory UK law. The Consumer Contracts Regulations 2013

Condition of our parts

The condition of each part is stated in the description.
We are fairly unique in that we only purchase individual parts from quality professional sources and all have been checked by a fully qualified TV Engineer prior to storage.

We do not purchase sets with a fault in an attempt to harvest it's parts. Nor do we strip old tired sets for the parts. We are professional engineers, not a reclamation company!

We log all our parts history and and group them as follows;

Brand New:
Brand new parts supplied by the manufacturer or dealer usually boxed.

A lot of our new parts are purchased in bulk from either the manufacturer or other 3rd party suppliers and we may not receive them individually boxed.
Other new parts have been taken from brand new sets that have been damaged in transit. If we have any doubt as to their condition then we will re-test them.

New Ex-Stock:
These are new parts which have been purchased from the manufacturer but never been installed in a customers set. However, they may have been used for testing purposes to eliminate a fault. If they have been used then they will have very little use and still be ready for 1st time installation.

A part repaired and tested by us prior to our own use or for sale.

A part that is usually taken from a new set that has had other damage in the factory or upon delivery.
Alternatively, it may have come from an older set but either way, it would of been tested by a qualified engineer prior to storage for our own use or to sell on.

If you wish to know more about a particular part, then click on 'Ask a Question'.

Card Payments and Dispatch Times

We accept most major Credit / Debit cards via our checkout which is 100% safe and cleared by Visa and MasterCard. ( American Express is not supported )

Please Note: The bank that issued your card does not matter but it must have either the Visa or MasterCard Logo to be accepted.

SJS TV accepts most major credit and debit cards

Cash on collection is available.
We no longer accept payments by cheque or 3rd party companies such as PayPal.

Parts are usually dispatched within 24 hours depending on the day/time of order.
Latest time for same day dispatch is usually 3pm UK time. Exceptions are weekends, UK public and company holidays, etc.

We will endeavour to inform you of delivery times or any problems that may occur. However, we can not be held for responsible for any delays due to the delivery service.

All orders will require a signature upon delivery.

Our guarantee

We fully guarantee that the part is not faulty or DOA. (Dead On Arrival)
However, we always take every case on it's merit. If you have a problem with one of our parts within 30 days, then please contact us.

Please be careful before ordering, as some parts can be instantly damaged upon fitting if another part has also failed.

New parts are assumed to be in perfect working order.
All used and refurbished parts supplied by us have been tested by professional engineers and are known to be in satisfactory working order prior to storage.

Please see 'Returns' in our Sales Terms & Conditions for more information.

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About SJS TV Services

We are a family run business and have been providing TV and Electronic repairs as a company for over 25 years.

We specialise in LCD & Plasma TV’s but do most electronic repairs.

For a friendly, honest and free estimate, give us a call.

Contact Us

sampleMaidstone (01622) 664500
10am - 6pm | Monday - Friday

sampleEmail us about a repair or part

SJS Television Services
22 Becksbourne Close
Kent. UK
ME14 2ED

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We offer FREE 2nd Class delivery on all parts within the UK.
Click below for further information on shipment to the UK & Europe.

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