Terms & Conditions for Part Sales Only
For Terms & Conditions regarding repairs please see Repairs T&C
Our Terms & Conditions do not affect your UK statutory rights.
However, if you do not agree with them, then please purchase elsewhere.
Our new and used parts are only intended to be fitted by qualified TV Engineers and we can not accept any responsibility whatsoever for loss, personal injury or further damage to the set that may occur by fitting our replacement parts.
All our parts are known to work when fitted and set up correctly. By purchasing from us, you acknowledge that a successful repair is dependent on your own skill and fault finding ability.
If you have any doubt, then please contact a professional.
A list of recommended TV engineers is available here.
You may cancel your order up until the delivery date. Please quote the order number and the reason for cancelling your order. We will refund your charge/credit card minus original shipping costs if it has already been dispatched. There are no restocking fees on cancelled orders as long as the original packaging remains unopened.
CONDITION OF PARTS
The condition of each part is stated on the individual item. More information: Condition of Parts
Please note that this additional information page also forms part of our Terms & Conditions and by purchasing from us, you also understand and agree to accept the condition of the part.
Prices are correct for parts currently held in stock, but may be subject to alteration without further notice.
All sales have postage added at checkout.
TERMS OF PAYMENT
Orders can only taken via this website. No order will be dispatched until we receive confirmation from CardSave that your credit/debit card transaction has been successful.
Existing Trade customers may apply for a monthly account at our discretion.
The Company reserves the right to sue any Debtor for full payment of all outstanding invoices. In such event the Buyer shall be responsible for legal costs in the preparation and completion of the Company's action for debt recovery.
On this site, specifications are, to the best of our knowledge correct. We do, however, reserve the right to alter them without notice if necessary.
Parts are usually sent within 24 hours when ordered within a standard UK working day. Delivery time is dependant on the delivery method chosen at checkout.
Free 2nd Class Delivery orders may mean a delay in dispatch depending on order levels and same day dispatch is not guaranteed.
We will endeavour to inform you of the expected delivery date or any problems that may occur, however, we can not be held responsible for delays which are outside of our control. This includes any liability for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem caused as a result of a delayed or unscheduled delivery and we shall have no liability to pay any money to you by way of compensation.
Selecting "Next Working Day before 1pm. UK Only" only applies for deliveries Monday to Friday. Orders taken on a Friday only guarantees delivery on the following Post Office working day.
Company and UK Public holidays will delay dispatch until the next working day.
Last order time for same day dispatch is usually 3:00 PM UK time, Monday - Friday but this is not guaranteed.
Overseas sales: We are not liable for any delays which may occur in the destination country. Any import duties or additional local charges that may be due on European orders must be paid by the buyer.
Our parts are only guaranteed not to be DOA (Dead On Arrival) even then, conditions apply.
However, we always take every case on it’s merit. If you have a problem with one of our parts within 30 days, then please contact us and ask to speak to one of our engineers.
Before we can accept any return, we must be notified by email or telephone within 30 calendar days of order date. We will need your Order Number to be able to process your refund.
If an error has occurred on our part, is damaged in transit or proven to be DOA (Dead On Arrival) we will replace the item if possible or the cost of the item and postage will be refunded in full. In these circumstances, we reserve the right to request that the part is returned to us prior to any refund.
We will accept returns on items that have been purchased in error or not required within 30 days.
A minimum restocking charge of £10.00 will be applied to all returns for unwanted items.
We do not accept any unwanted returns for items which cost less than £10.00
Used or Refurbished Parts:
A re-stocking charge up to 30% in addition to the original postal costs will be deducted from any refund when goods are ordered in error or not required.
A re-stocking charge up to 50% in addition to the original postal costs will be deducted from any refund when goods are ordered in error or not required. This only applies if we are unable to resell the part as new.
Any item which is returned to us marked, defaced or damaged will incur a re-stocking charge up to 100%. Returned items will be subject to inspection and/or testing for these reasons.
We are unable to accept any returns after 30 days past the dispatch date.
Handling and postage/delivery charges for returned items to us are not refundable unless agreed by us.
Claims for short delivery or damage must be made within FIVE working days from receipt.
PLEASE NOTE: All our parts are security coded.